Terms & Conditions

Hello Ally,welcome to cuirally.com (the ‘website’). You are our friend and we intend to be your best Allywhen it comes to leather. So unlike traditional Terms & Conditions which are written in miniscule fonts, incomprehensibleand intimidating we have simplified it so that you feel at ease during your engagement with Cuir Ally.

Please review the following basic terms that govern your use of and purchase of products from our website. Please note that your continued use of our website constitutes your agreement to follow and be bound by these terms.

1.Customer Service

Customer service is important for any brand. We take it seriously and its right at the top of our all our T&Cs. Cuir Ally is committed to providing exceptional customer service and quality products. By providing impeccable products we strive to ensure that you don’t feel the need to contact us. However,if you have any questions or concerns about a product, your order or anything else,email our support team.

2. Security

When purchasing from our website your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. The 256-bit SSL encryption is the current industry standard used by the biggest and most trusted e-commerce platforms. Be assured that your details are safe and secure. If you have any questions regarding our security policy, please email our support team.

3. Shipping and Delivery

Since we control the end to end supply chain from our leather tanning to final shipment packaging we ship faster than anyone. Same day shipping, yes you read that right. Cuir Ally delivers everywhere on Planet Earth. Soon we shall be shipping to Planet Mars once Elon Musk colonizes it! Domestic shipments(within India) are free, international shipment rates shall be added to your cart as applicable during checkout process. We partner and ship with only the best in class courier companies to ensure speedy delivery. Tentative delivery dates shall be displayed during checkout process.

4. Return/Refund Policy

We, at Cuir Ally strive to ensure that you are happy with your purchase. We take pride in making all our products defect free. However, even the best of the craftsman can slip if its not his best day in office. In the leather goods industry, a manufacturing defect is defined as one of the following viz. stitching coming loose, defect in lining material & leather chip offs in the product. Do note that natural leather is unique and no two leather sheets are exactly the same. Each leather develops its unique patina, creases, vein marks, slight blemishes during its lifetime and it only shows the trueness of the leather used and not it being defective.

If the product has a manufacturing defect, we follow a no questions asked refund/replace policy, as we deem it right. You could get in touch with us here.for your refunds/replacements. All refund/ replacement claims shall be submitted no later than 2 days of product delivery.

However, if you've made an error in purchasing, bring it to our notice the same working day so that we don’t ship the product. Products once shipped shall not be eligible for returns/refunds if they don’t meet our fair judgment criteria.

Choose as carefully as you can before you hit that Buy button. Your simple hit on that button starts a long logistics process chain at our end. Be kind to environment and also to our people who bring such wonderful products to you.

5. Warranty

We, at Cuir Ally ensure that our products are free of any manufacturing defects by having several quality checks at each stage of production. However, if by any chance a defected product reaches you we shall take full responsibility to replace them as detailed under Return Policy. There is no warranty that is applicable for leather goods sold on our website per se. However, in general all our leather goods are built to last a lifetime with proper usage and care.

Warranty for the Chipolo Bluetooth Item Finder technology, which is used in our leather goods is solely by Chipolo.d.o.o full details of which are listed here.

6. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may not download or copy the contents and other downloadable materials displayed on cuirally.com. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

Cuir Ally reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.